Terms and Conditions of Use Agreement - YOURCONCIERGE.GR
Effective Date: November 17, 2023
All purchases made through this website, by email, or over the phone through customer service are subject to the following Terms and conditions. In any and all bookings, the person making the booking shall be deemed to have accepted these conditions on behalf of the guest(s) named in the booking. No variation to these Terms & Conditions shall be of any effect unless made in writing by and with the authority of the company.
YourConcierge.gr is able to accept the following payment methods: Mastercard, Visa, and American Express. The company requires all payments to be made in full to confirm your booking. Your payment will be processed by TANIT PC. (A Greek Registered Company). All tours, experiences, and services are fulfilled and provided by the same company, TANIT PC. Some tours may be provided by third parties under a contract with TANIT PC. In these cases, this will be noted on the tour description. Upon release of payment and guarantee of booking, all guests submit 100% compliance with the following Terms & Conditions Policy. Should any doubt or dispute with said Terms & Conditions arise before booking, guests are requested to contact the company before confirming a booking.
Tours listed on this site are displayed and priced in the destination’s local currency. All bookings are processed in € (Euros). Guests accept any and all fees associated with booking tours using a credit card. Rates found online are the basis for our rates but may not be the same as our rates. Our rates are updated daily and may be slightly higher or lower than those found online. The rate at which we sell our tours is non-negotiable.
All payments for Bookings are NON-REFUNDABLE 14 days before the starting time of the event. Regarding guests visiting our island with a cruise, last-minute cancellation or inability to disembark from a cruise ship is not our responsibility, and refund requests will not be accepted. We are not responsible for the guest’s failure to appear at the meeting point or for our driver. For the booked experience, any guest delay of up to 15 minutes will be a non-show, and refund requests will not be acceptable. Cancelling or amending a YourConcierge.gr booking can result in cancellation/amendment fees being applied as outlined in the cancellation policy. Any cancellation/amendment must be communicated via e-mail to: firstname.lastname@example.org. A booking is considered successfully cancelled or amended only after YourConcierge.gr sends successful notification via email, and cancellation/amendment fees are applied. Refunds are disbursed at the discretion of management.
REFUNDS ON UNUSED SERVICES
All tours, experiences, and services are sold as an entire package; as such, there will be no offers of partial refunds for portions of a service that a guest has decided not to use.
GIFT CARDS AND CERTIFICATES
We reserve the right to change the policies on the duration of the validity of gift cards, ensuring at least 12 months' notice for holders.
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement due to an event beyond the control of such party, including but not limited to any Act of God, terrorism, war, global health pandemic, political insurgence, insurrection, riot, civil unrest, government closure, act of civil or military authority, uprising, earthquake, flood, or any other natural or man-made eventuality outside of our control. This will be decided at the discretion of management on a case-by-case basis.
The company strongly recommends guests purchase travel insurance to cover cancellations and delays due to unforeseen circumstances, or those beyond all control. Guests agree both the company and any local partner operators are not liable for any of such unforeseen circumstances and hold both parties harmless. All claims for reimbursements for insurance must go directly through the insurance provider, and not through YourConcierge.gr.
TANIT PC. (A Greek Registered Company) and its websites, brands, subsidiaries, affiliated entities, employees, and agents act only as agents for the various suppliers that provide transportation, sightseeing, guiding, accompaniment, escort, activities, or other services connected with any booked tours. Such services are subject to the terms and conditions of those suppliers. TANIT PC. and its respective employees neither own nor operate any person or entity that provides goods or services for these trips, tours, and forms of transportation, and, as a result, do not maintain any control over the personnel, equipment, or operations of these suppliers, and assume no liability for any personal injury, death, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws or other such causes (2) any wrongful, negligent, willful, or unauthorized acts, defects, omissions, or default on the part of any of the tour suppliers, or other employees or agents in performing these services, (3) any defect in or failure of any vehicle, equipment, instrument owned, operated, or otherwise by any of these suppliers, or (4) any wrongful, willful, or negligent act or omissions on any part of any other party not under the direct supervision, control, or ownership of YourConcierge.gr. All services and accommodations are subject to the laws and regulations of the country in which they are provided. YourConcierge.gr is not responsible for any baggage or personal effects of any individual participating in the tours or trips arranged by YourConcierge.gr. Individual travellers are responsible for purchasing a travel insurance policy if desired, that will cover some of the expenses associated with the loss of luggage or personal effects.
While the company and the site use reasonable efforts to include accurate and up-to-date information, we make no warranties or representations as to the accuracy of the content and assume no liability or responsibility for any error or omission in the content. The company and the site do not represent or warrant that the use of any content will not inadvertently infringe the rights of third parties. The company and the site have no responsibility for the actions of third parties or for the content provided or posted by others. Use of the site is at your own risk. All content is provided “as is” and “as available.” Neither the company, the site, nor any of their affiliated or related companies, nor any of the past, present, or future employees, officers, agents, content providers, or licensors of any of them, make any representation or warranty of any kind regarding the site, the content, any advertising material, information, products, or services available on or through the site, and/or the results that may be obtained from the use of the site or such content or services. All express or implied warranties, including without limitation warranties of merchantability and fitness for a particular purpose, warranties against infringement, and warranties that the site will meet your requirements, be uninterrupted, timely, secure, or error-free, are specifically disclaimed. The company, the site, and the affiliates of the foregoing are not responsible or liable for content posted by third parties, actions